TEPRO Technical Service | Fast and Reliable Solutions

Our Services

Technical Service Pages

Everything you need to keep production running — from expert field teams to original spare parts — under one roof.

Our Technical Services

Installation, commissioning, scheduled maintenance and fault intervention for all brands we represent.

Service Request Form

Send us your machine details and fault description — our team will schedule a response without delay.

Spare Parts

Original spare-part sourcing, stock management and rapid dispatch — get your production back online in minimum time.

Strong Technical Support

Strong Technical Support for Uninterrupted Production

At TEPRO, with our experienced team of 25 engineers and an effective organizational structure, we provide fast, solution-oriented, and uninterrupted technical service to our customers. For any malfunction or performance issue that may occur in production processes, we offer 24/7 accessible technical support. Our service teams analyze potential causes of failures, identify necessary precautions, and manage intervention processes swiftly to minimize production losses. With preventive packages tailored for each customer, we develop proactive solutions against potential risks.

With dedicated technical service teams structured specifically for global brands such as KraussMaffei, Sepro, Motan, and T-MAX — for which we are the official distributor — we offer a wide-reaching service network across Turkey. In addition to our Headquarters, our Bursa Technical Office and T-MAX Office enable us to respond quickly and efficiently. Our technical service approach goes beyond simply fixing malfunctions; it is built on creating long-term, reliable production processes.

Brands supported by our dedicated technical service teams

Headquarters İstanbul — Çekmeköy

Bursa Technical Office Rapid on-site response

T-MAX Office Brand-focused expert team

Our Engineering Team

Technical Excellence

At the core of TEPRO's strength lies a team of engineers who are experts in their fields, highly experienced, and committed to continuous improvement. Our technical team consists of solution-oriented professionals with deep expertise in plastic injection, automation, process management, and system integration. Our trained and certified specialists are specifically educated in the systems of the global brands we represent and have hands-on experience in the field.

With the ability to accurately analyze customer needs, quickly assess processes, and deliver the right solutions on time, our technical team acts as a reliable solution partner in every project. Beyond just fixing malfunctions, our team also provides consultancy to enhance production efficiency and achieve sustainable success. TEPRO's technical team is our most valuable asset — ensuring production continuity and turning technology into value on the ground.

Our Service Process

From Fault to Solution — Reliable Production in Three Steps

Every service operation follows the same discipline: precise diagnosis, rapid response and long-term maintenance. Our three-step on-site approach.

01

Fault Detection

Any technical malfunction on production lines can lead to significant losses if not identified in time. With advanced analytical capabilities and extensive field experience, TEPRO's expert technical team quickly determines the root causes of failures. Through inspections with advanced equipment and systematic evaluations, not only the visible issues but also potential underlying causes are thoroughly identified. This ensures that the intervention process is carried out in a planned, effective, and goal-oriented manner.

02

Rapid Response

Rapid response is crucial to prevent production stoppages, use time efficiently, and avoid losses. Thanks to TEPRO's widespread service network, mobile teams, and 24/7 accessible technical support line, intervention is carried out in the shortest possible time during failures. With effective spare parts stock management and well-organized field operations, our teams arrive fully equipped with the most suitable tools for the issue. This speed and coordination enable production to be restarted in the shortest time possible.

03

Safe Maintenance

In maintenance processes, our goal is not only to keep equipment operational but also to prevent potential risks and ensure long-term production reliability. TEPRO's scheduled maintenance services are designed to protect both operator safety and equipment longevity. Maintenance protocols tailored to each brand and model are implemented in accordance with manufacturer standards. This approach prevents unexpected downtimes and keeps system performance at its highest level.